Ecwid Targeted Scam Attempt Email “Information Update Required”

Did you receive an email from Ecwid stating that an “Information Update Required” on your account. It’s probably phishing attempt.

Like any other fast growing company, Ecwid has been a target for phishing emails. I actually received one yesterday and that is why I decided to make this video for you.

In this video, I am quickly go over ways to know you have a scam email in front of you, and what to do if you took action on one (like replied or clicked on a link).

Phishing emails attempt to obtain sensitive information such as usernames or passwords. It is not surprising Ecwid users may be targeted with a scam attempt.

Ecwid offers a powerful solution and is a growing business. You just have to be smart about how you deal with these emails. Plus, it is actually pretty easy to spot the fake ones. So here is the email I received:

And here are some easy ways to know it is fake:

#1. The email address is not from Ecwid

I think that is the strongest indicator you can always count on. If you are afraid you received spam from any company, the first thing to do is make sure the email is actually from the company sending it to you – in this case the email should end with

#2. The Design is Terrible

I don’t know if you ever noticed but there are some pretty good designers on Ecwid’s team. Their emails are always polished and homogenous. The terrible choice of light blue writing for a title that lacks capital letters is an evident design and grammar fail that Ecwid would not make.

Same goes for the text underneath. Have you ever seen Ecwid use that font. No, neither have I. Terrible choice, colour and size. It just looks fake.

The button looks like it would be the right size and the right colour, but another design fail in this fake email would be the small, underlined font in the button.

So the only thing that could have looked correct with this email is the logo. But Ecwid actually changed to a new logo last year. The good news is your chances of spotting this email as being fake are high, because there are so many things wrong with it. Ecwid is always on the lookout for these emails and notifies their clients if anything is up.

I actually received the following email a couple months ago from their support team, so I wasn’t surprised when I saw this terrible looking phishing attempt appear in my inbox yesterday.

According to Ecwid, other scam attempt subject lines include :

So if ever you receive one of these emails:

  • Don’t panic.
  • Do not click on any links.
  • And just delete it.
  • You could also report the email to your service provider (like Gmail or Outlook) so that they may block such phishing attempt in the future.

If you did click on the link in the email and provided your info, quickly head over to your real Ecwid account and change your password.

If you have any further questions about this topic, feel free to contact Ecwid directly at

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By Ecwid eCommerce Expert

My Mission is to Help You Start & Grow Your Online Business

I remember when I started selling online – I had so many questions! Where do I start? What platform is the best for my needs? How do I setup shipping and make sure I get paid? 

With a background in teaching and over 10 years eCommerce experience, it is now my mission to share these answers with you, and more! 

Every week I release Ecwid tutorial videos with insider tips, techniques, short-cuts and hard-won lessons my clients and I have experienced when it comes to building an online store with Ecwid.

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Ecwid eCommerce Expert

Hi I am Daniella and I am an independent Ecwid eCommerce expert offering Ecwid tutorials, tips and tricks. I have helped a variety of entrepreneurs create over 100 Ecwid stores and I have helped thousands of Ecwid store owners with my tutorial videos on YouTube.

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