Ecwid Targeted Scam Attempt Email “Information Update Required”

Did you receive an email from Ecwid stating that an “Information Update Required” on your account. It’s probably phishing attempt.

Like any other fast growing company, Ecwid has been a target for phishing emails. I actually received one yesterday and that is why I decided to make this video for you.

In this video, I am quickly go over ways to know you have a scam email in front of you, and what to do if you took action on one (like replied or clicked on a link).

Phishing emails attempt to obtain sensitive information such as usernames or passwords. It is not surprising Ecwid users may be targeted with a scam attempt.

Ecwid offers a powerful solution and is a growing business. You just have to be smart about how you deal with these emails. Plus, it is actually pretty easy to spot the fake ones. So here is the email I received:

And here are some easy ways to know it is fake:

#1. The email address is not from Ecwid

I think that is the strongest indicator you can always count on. If you are afraid you received spam from any company, the first thing to do is make sure the email is actually from the company sending it to you – in this case the email should end with @ecwid.com.

#2. The Design is Terrible

I don’t know if you ever noticed but there are some pretty good designers on Ecwid’s team. Their emails are always polished and homogenous. The terrible choice of light blue writing for a title that lacks capital letters is an evident design and grammar fail that Ecwid would not make.

Same goes for the text underneath. Have you ever seen Ecwid use that font. No, neither have I. Terrible choice, colour and size. It just looks fake.

The button looks like it would be the right size and the right colour, but another design fail in this fake email would be the small, underlined font in the button.

So the only thing that could have looked correct with this email is the logo. But Ecwid actually changed to a new logo last year. The good news is your chances of spotting this email as being fake are high, because there are so many things wrong with it. Ecwid is always on the lookout for these emails and notifies their clients if anything is up.

I actually received the following email a couple months ago from their support team, so I wasn’t surprised when I saw this terrible looking phishing attempt appear in my inbox yesterday.

According to Ecwid, other scam attempt subject lines include :

So if ever you receive one of these emails:

  • Don’t panic.
  • Do not click on any links.
  • And just delete it.
  • You could also report the email to your service provider (like Gmail or Outlook) so that they may block such phishing attempt in the future.

If you did click on the link in the email and provided your info, quickly head over to your real Ecwid account and change your password.

If you have any further questions about this topic, feel free to contact Ecwid directly at support@ecwid.com.

Subscribe to my YouTube channel to get notified of new content.

By #1 Trusted Ecwid eCommerce Expert Daniella.io

My Mission is to Help You Start & Grow Your Online Business. I remember when I started selling online – I had so many questions! Where do I start? What platform is the best for my needs? How do I setup shipping and make sure I get paid? 

With a background in teaching and over 10 years eCommerce experience, it is now my mission to share these answers with you, and more! 

Every week I release Ecwid tutorial videos with insider tips, techniques, short-cuts and hard-won lessons my clients and I have experienced when it comes to building an online store with Ecwid.

 

Latest Blog Articles

Ecwid
Daniella.io

I Tested 10 eCommerce Solutions, This was my Favorite

I remember when I started selling online. I had so many questions! What platform I should choose? How can I be sure yo get paid? I did not know where to start, it was very overwhelming! I was very afraid I would get started with a platform and realize I wasted months because I made the wrong choice. You no longer have to be afraid of wasting time – I did the time wasting for you. I have tested (over) 10 eCommerce solutions since I started selling online and I did find the best one, a hidden gem called Ecwid.

Read More »
Ecwid
Daniella.io

WordPress vs Wix for Ecwid eCommerce Users

Both Wix and WordPress are popular site builders, and Ecwid users can use either of these options to create their business-oriented sites. However, despite being in the same niche, there is still a world of difference between WordPress and Wix. But what are these differences? More importantly, which site builder is the better option for you as an Ecwid user? Take the personalized quiz and find out!

Read More »

#1 Trusted Ecwid Expert​

Ecwid tutorials, tips and tricks from an Ecwid eCommerce expert who has made over 100 Ecwid stores, and generated 140,000+ Ecwid tutorial views on YouTube. 

Affiliate Disclaimer

Daniella.io is a participant in affiliate programs designed to provide a means for sites to earn advertising fees by advertising and linking to their sites and is compensated for referring traffic and business to these companies. There are no extra costs to you if you sign up to any service through an affiliate link
Ecwid

Beginner Ecwid Guides

Advanced Ecwid Guides

Ecwid Design Guides

Latest Products