Updated June 3, 2022
Should you have any questions about how we Process your Personal Information, do not hesitate to contact us.
What is Personal Information?
“Personal Information” is any information about an identified or identifiable individual. Though national laws have different functional definitions of the notion of “Personal Information”, we consider that information qualifies as “personal information” when it can be used directly or combined with other information to identify a person.
How is Personal Information Processed when you use our Website?
|How will we collect your Personal Information?||Information we collect automatically. In addition to the Personal Information that you may provide us voluntarily when completing a form (see below), we will collect some Personal Information automatically when you use our websites.|
How is Personal Information Processed when you purchase products and/or services, interact with a form on our website or when you contact us by email ?
|How will we collect your Personal Information?||Information you provided. In addition to the information that we collect automatically when you visit our website, we will only Process the Personal Information that you are providing to us when you voluntarily interact with us. We have created different ways for you to interact directly with us, such as contact forms on our websites, surveys and email addresses to contact us. We Process the Personal Information you send us through these interactions.|
|What Personal Information do we collect?||Form on our website. The Personal Information we Process will depend as each form will have different mandatory fields based on the purpose of the form. Email. If you communicate with us by email, we will Process the Personal Information contained in your email, such as your name, your email address and your phone number.|
|Why do we Process your Personal Information?||We Process the Personal Information in connection with the request or context in which it was submitted by you. When you submit your Personal Information in this context, you consent to this Processing. For example, if you complete a form, we will Process your Personal Information by responding to you and personalizing the information you provide. If you request download of a document, we will Process your information to provide the content. We want to better understand who directly interacts with us and gain insights from these interactions, and to do so, we perform analytics on the Personal Information provided (such as time of form submission, location of form submission and industry). The kind of interaction described in this context is direct. We believe that individuals who complete forms or directly write to us merit our time and attention. This means we may follow-up on these kinds of requests (for example to answer your query and obtain feedback). We may follow-up with you to get your comments on our content, to see if you are interested in receiving more content from us, or to see if our products and services be of interest to you.|
|How will we share your Personal Information with third parties?||Form submissions are automatically sent to our third-party service providers who will Process your Personal Information on our behalf for the purposes abovePersonal Information contained in an email you send us will sent to our CRM third-party service providers who will Process your Personal Information on our behalf for the purpose of interacting with you (responding to your inquiries) and for statistical purposes. These services providers are identified in the Marketing section of our list of third parties service providers.|
|How long will we retain your Personal Information?||We will retain your Personal Information for a reasonable amount of time, unless you request us to delete it as set out below.|
How is Personal Information Processed when you subscribe to our mailing lists?
|How long will we retain your Personal Information?||We will retain your Personal Information until you withdraw your consent.|
What are Some other Reasons we May Share Your Personal Information?
Business transfers. Because it is important for us that we have the flexibility and possibility to conduct our business, we may share and transfer your Personal Information without your permission where there is a corporate event requiring such transfer, such as a merger, acquisition, bankruptcy or sale of assets. As part of this kind of event, we may share some or all of your Personal Information to the relevant third party (or its advisors) as part of any due diligence process or transfer to that reorganized entity or third party.
Other purposes with your consent. Where you’ve expressly consented for your Personal Information to be shared with other third parties, we will Process it in accordance with such consent. For example, there may be specific instances where additional terms apply and, through these, we make clear that specific third parties Process your Personal Information.
What Rights You Have over Your Data
We abide with local laws and regulations, and will Process your Personal Information in accordance with applicable laws. We strive to make the below rights available to you. If your local laws and regulations do not require us to make sure you can assert the below rights (or if doing so is contrary to applicable laws and regulations), we may not be able to make these rights available to you. We highlight below the main rights made available to individuals as part of privacy laws, but these rights may or may not be available to you depending on where you live and where you are from. Different countries have different rules, so if you wish to exercise any of the below rights or have any questions or concerns, contact us in writing.
Access to, Accuracy and completeness of your Personal Information. Subject to certain exceptions prescribed by law, we will give reasonable access to the Personal Information we Process about you and you have the right to challenge the accuracy and completeness of that information and if the Personal Information we Process about you is incomplete or inaccurate, you have the right to ask that we correct it as appropriate.
Withdraw your consent. You may also withdraw your consent to our Processing of your Personal Information, or opt-out of certain uses and disclosures, subject to legal and contractual restrictions.
Right to erasure. You have the right to request that we delete the Personal Information that we have about you.
Data portability. You have the right to data portability in certain circumstances.
Right to restriction of processing. In certain circumstances, you can request that limit how we are Processing your Personal Information.
Right to object. You can object to our Processing of your Personal Information that is based on our legitimate interest for doing so. You can also object to our Processing of your Personal Information for direct marketing purposes (including profiling).
Right to lodge a complaint. You have the right, without prejudice to any other administrative or judicial remedy, to lodge a complaint with a supervisory authority if you consider that our Processing of your Personal Information infringes local laws and regulations.
Where we Send your Data
Your Personal Information will be stored on servers of third-party service providers, mainly in the United States. You consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than in your country of residence.
When necessary, we will use reasonable efforts to retain service providers who are certified to the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks or we will implement Standard Contractual Clauses approved by the EU Commission, or similar contractual clauses in other jurisdictions. You can request a copy of the EU Standard Contractual Clauses here.
How We Protect Your Data
While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist and take appropriate care to help safeguard your information. The nature of the internet is such that we cannot guarantee the security of the information you transmit to us electronically, and any transmission is at your own risk.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using one of the following contact methods:
Via our Contact Page
50 Place de la Cité, CP. 201
Sherbrooke, QC, J1H 4G0